I would like to get a refund on the trip I didn't take

💬Was a cancellation fee charged?

If ₩2,000 or ₩10,000 was charged for a canceled trip, this may be a “cancellation fee” given to the driver who was preparing for your trip.

If you believe the cancellation fee was charged incorrectly, please contact us via the link below.

💬What are authorization holds?

Uber may charge estimated fare on your card as a temporary authorization hold for the upfront fare of the trip on your payment method. Authorization holds may take up to 2 weeks to clear depending on your bank’s processing times.

🚩If you see on an app on a journey that you didn’t use or if the journey has started has been charged, please provide the details.